Dental Receptionist/Treatment Coordinator

Dentistry 390 is seeking an ideal candidate for a Dental Receptionist/Treatment Coordinator

Our current Dental Receptionist/Treatment Coordinator is leaving to move back to her hometown to be with family. Although we are very sad to see her go and will miss her dearly, we are happy for her and our entire team wishes her the very best!

This creates a unique opportunity for someone who loves to work with the public and who enjoys helping people make the best decisions for themselves. As a Dental Receptionist, you will be able to utilize your welcoming voice to make our patients feel at home. As a Treatment Coordinator, your caring one on one conversations will educate our patients about their treatment options and support them during the completion of their dental work.

If you answer an enthusiastic “YES!” to the following questions, we would love for you to apply:

  • Are you someone who likes to find creative ways to go above and beyond helping people?
  • Are change and growth necessary for you to thrive?
  • Do you love helping people, especially coming up with creative solutions?
  • Is taking initiative one of your strengths?
  • Is supporting your community as well as your team one of your goals?
  • Do you enjoy working in and sustaining a work environment that is modern, organized and professional?
  • Are you excited to use your receptionist skills to your fullest potential?
  • Does the idea of educating and managing patients in their treatment options bring satisfaction?

Your role would be developing relationships with Dentistry 390’s patients by providing administrative support, by coordinating and communicating treatment plans and by collaborating with our team so that every patient encounter with Dentistry 390 is enhanced.

Success in this role requires the following skills, knowledge and competencies:

  • Excellent Customer Service
  • Exceptional Phone Skills
  • Effective Communication Skills
  • Proficient Multitasking
  • Elevated Organizational Skills
  • Intuitive Team Support
  • MS Office
  • Dental Software knowledge an asset (especially OPES software)
  • Understanding of dental procedures an asset
  • Level II Dental Assisting skills an asset

In fulfilling your role, you will be:

  • Building and developing relationships by:
    • personably answering calls,
    • concerned and caring listening,
    • creating a personal connection with patients
    • effectively communicating and monitoring patient’s recommended treatment
  • Administering insurance claims and estimates to support the patient’s treatment
  • Bridging communication with patients and the team for consistent patient care
  • Exercising your full potential by taking initiative
  • Recognizing and utilizing every learning opportunity
  • Actively participating in Team Events/Seminars/Courses/Conventions

This role encompasses both reception duties along with treatment coordinating, where you can explain and walk patients through their treatment plan. From insurance information to treatment options, your role will ensure that they have the best experience and outcome. Your partnership in their health, from their first phone call to the completion of their treatment will give you the satisfaction of knowing you made a difference in their life.

Benefits at Dentistry 390 include dental insurance for you and your family, paid continuing education, uniform allowance and membership in our book club where you can earn rewards for reading books. On occasion we attend courses or conventions out of town where you can further your knowledge along with the team and enjoy the team experience outside the office.

If our practice harmonizes with your goals, please send your cover letter telling us why you believe you would be a good fit for Dentistry 390 along with your resume to janet@dentistry390.com. We look forward to hearing from you!

Dentistry 390 provides on the job training and continuing education—if you have exceptional customer service skills but lack dental knowledge, we would still invite you to consider this role.